501st CSW Everyday Hero - October 2012
RAF ALCONBURY, United Kingdom - Selvin Cole, 501st Combat Support Wing Finance, was named the October 501st CSW Everyday Hero from the 501st CSW. Cole manages the customer service operations at the RAF Alconbury Finance Office. He assists customers with military pay and travel pay issues and his primary customers include mission partners from RAF Molesworth, RAF Upwood and RAF Alconbury. On 31 customer surveys collected during August, Cole achieved an average performance rating of 9.97 on a 10-point scale. The surveys asked customers to rate their overall level of satisfaction in the service provided. (U.S. Air Force photo by Staff Sgt. Brian Stives)