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Airman 1st Class Lance Ryans, 422nd Security Forces Squadron patrolman, checks an identification card at the main gate to RAF Croughton, United Kingdom, Nov. 5, 2014. Ryans makes it a point to politely greet individuals who access the installation and set a positive tone for their visit. (U.S. Air Force photo by Staff Sgt. Jarad A. Denton/Released)
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"I love the gate," he said, with a smile on his face. "I've met a lot of individuals at the gate. I make sure to say 'hello, how are you,' and then their name. I don't just look at the ID card and give it back to them, I tell them to have a great day or not to work too hard."
It's the small interactions and little jokes that make people feel comfortable with Defenders, Ryans said. He wants people who work or visit RAF Croughton to take his positive attitude and let it motivate them toward having a better day or paying the kindness forward.
"Ultimately all those people are my Wingmen," Ryans said. "If something were to happen, I have to depend on that person next to me - whether you know them or not. Everyone on this base is your Wingman, because you never know when you might need them and they never know when they might need you."
Building those communication lines from the very first interaction at the gate all the way to random encounters while on patrol is essential to developing positive relationships with the people Ryans is sworn to protect and defend.
"My old job was a waiter, so I was customer service - I was making people happy in order for me to make my ends meet," he said. "Now, at the gate or on patrol, it's being there for another person makes them feel at ease when they see you again. I just like customer service - it's my work of art."
By making his mission about the people, Ryans is able to transcend his artistic vision of service into bringing the Air Force Core Values alive.
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Airman 1st Class Lance Ryans, 422nd Security Forces patrolman, scans the horizon at RAF Croughton, United Kingdom, Nov. 5, 2014. Ryans said he sees opportunities to live the U.S. Air Force Core Values every day through the application of his duty as a Defender. (U.S. Air Force photo by Staff Sgt. Jarad A. Denton/Released) |
"The Core Values mean a lot to me," he said. "Integrity is essential when doing this job. People look to you, and you have to do the right thing at all times - even if no one seems to be looking, because in actuality someone is always looking."
Ryans said putting integrity first is not a matter of convenience - just as excellence is a constant competition with himself.
"You have to strive to be the best," he said. "Who wants to be second? I remember a movie that said, 'if you're not first then you're last.'"
Whether excellence comes in the form of staying after work to pick up some additional on-the-job training, or volunteering to try new things outside of his comfort zone, Ryan believes that by being the best more opportunities will come his way.
"It's going to be hard work at first," Ryans began.
"But, at the end of the day it always pays off."
The extra mile on the journey toward excellence is paved with the concept of service before self, Ryans said. It comes from both understanding the mission and its importance.
"Being a Defender is all about putting service before self," he said. "Something could happen, or someone could need you and you have to be willing and able to set aside personal desires to be that first responder."
Always on-call and ready to respond are cornerstones of what it means to be a Defender and a first responder, Ryans said. He looks forward to meeting and interacting with people and leaving them with a lasting, positive impression of an American Airman.
"Keeping calm when a situation arises and being there for people are what this job is all about," Ryans said. "There is nothing greater than helping others. It's good for the soul."
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A police cruiser, driven by Airman 1st Class Lance Ryans, 422nd Security Forces Squadron patrolman, moves down the road at RAF Croughton, United Kingdom, Nov. 5, 2014. Ryans conducts dedicated patrols on the installation to promote a safe and secure environment. (U.S. Air Force photo by Staff Sgt. Jarad A. Denton/Released) |